Everything people ask
Frequently asked questions
Surveys, certificates, servicing, what we can and cannot install, and how far we travel. If yours is not here, call us — we would rather answer it properly.
What areas do you cover?
We cover a 20 mile radius from Reading. The main locations we cover are Reading, Maidenhead, Henley, Ascot, Bracknell, Wokingham, Newbury, Thatcham and Basingstoke.
You've closed the showroom — how do I see anything?
We bring the showroom to you. We visit your home with detailed brochures and fireplace samples, look at the space, the chimney and the style of the house, and help you choose the design, fuel and installation that suit it. Seeing samples against your own walls and floor, in your own light, is a far better guide than a showroom.
Can I install the fireplace myself?
For safety, please use a suitably qualified installer. Gas work must be carried out by a Gas Safe registered engineer qualified for the appliance. Solid-fuel installations must meet the relevant Building Regulations. We’re happy to arrange an installer and discuss what is needed during your free home survey.
How can I be sure that a new fireplace can be installed in my home?
After you have chosen your new fireplace we will carry out a free home visit where our experienced surveyor will check that the fireplace is suitable for your chimney, and at the same time assess the work involved in the installation. They will give you a quote for the installation work and answer any questions you have about the process.
Do you do a free survey?
Yes. Once you’ve decided what you want us to put in, we’ll carry out a technical survey to make sure everything fits and can be installed safely by our qualified Gas Safe and HETAS engineers.
Can you install a fireplace that I have purchased from somewhere else?
Yes. We are happy to arrange for one of our installers to help with a fire or fireplace bought elsewhere. Tell us what you need, and we will discuss the installation with you.
What happens after my new fireplace is installed?
When the job is completed you will be provided with a certificate — Gas Safe for gas fires, HETAS for solid fuel — confirming that all regulations have been complied with. Keep it safe: you will be asked to produce it if you ever sell the property.
Do you service gas fires?
Yes. Our Gas Safe engineer can assist with servicing — call Matthew on 07919 212538.
Still deciding?
Read the advice articles
Longer answers on surveys, media walls, servicing intervals and choosing between gas, electric and solid fuel.
No showroom. We come to you.
Book a free in-home consultation
We visit your home with brochures and samples, look at the room and the chimney, and help you choose. No charge, no obligation, and no showroom to drive to.